Right of withdrawal

Right of withdrawal, return of ordered items

7. Right of withdrawal

7.1  You can cancel your contract declaration within 48 hours without giving reasons in writing (eg letter, fax, e-mail) or by returning the goods. The period begins at the earliest with the receipt of this instruction. To comply with the revocation period, it is sufficient to send the revocation or the item in time. The right of revocation does not apply to goods that have been manufactured according to customer specifications or are clearly tailored to the personal needs of the customer (including hose material on the running meter), which are not suitable for return due to their condition, for the delivery of controls or software if these have been unpacked or unsealed by the customer, as well as for the delivery of chemicals and care products if the seal is damaged or if these have been opened.

The revocation is to be addressed to:
Wellness Company AG
Birkenstrasse 49
6343 Rotkreuz

8. Consequences of revocation

8.1  In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived shall be surrendered. If you are unable to return the performance received in whole or in part or only in a deteriorated condition, you must compensate us for the loss in value. This does not apply to the surrender of goods if the deterioration is exclusively due to their inspection - as it would have been possible for you in a store, for example. In addition, you can avoid the obligation to pay compensation by not using the goods as an owner and refrain from doing anything that could reduce their value. Goods that can be sent by parcel post are to be returned at our expense and risk. You have to bear the costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 60.00 Swiss francs or if, in case of a higher price of the goods, you have not yet rendered the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise, the return is free of charge for you. Obligations to refund payments must be fulfilled by you within 30 days after sending your notice of revocation. 

Did you know? 

• We offer you under Return, the possibility to fill out a return form. Complete all the mandatory fields marked with * and also provide a reason for the return for a smooth process. So we already know before your return arrives with us.
  
  
• If it is not possible to fill out the form, please contact us by phone or put a message directly in the package with your return.
  
  
• Are you in the vicinity of our showroom? Then return the items to be returned directly to the showroom in Rotkreuz.