Report a warranty claim
Have you purchased a product from us that has a defect?
We are happy to help you process your warranty claim.
Please note that we require precise information for fast processing by the manufacturer.
To help you, we need:
To help you, we need:
- Invoice or order number: To identify the date of purchase.
- Detailed description of the error: What exactly is defective? (e.g., leak in a seal, electronic error in a sensor, etc.).
- Photo or video documentation:
- A photo/video of the defective part.
- Important for spare parts: A photo of the component's nameplate (label on the pump, heater, etc.).
- Proof of installation (optional): For complex spare parts (e.g., controllers/heaters), manufacturers often require proof of installation by a qualified professional.
The Process
- Submission: You send us the details using this form.
- Manufacturer Review: We forward the case to the respective manufacturer. Depending on the brand, they will either approve a direct replacement or request a return for inspection.
- Resolution: Once approved, we will send you a replacement immediately or inform you about the manufacturer's next steps.
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Note for Ondilo & Purezone products
For the following products, warranty processing is handled exclusively and directly via the manufacturer's support (including remote diagnostics).
Unfortunately, submitting a claim via our form is not possible for these manufacturers:
All products from the manufacturer Ondilo (ICO measuring devices and accessories): Please contact Ondilo directly here.
Purezone Dock (BAL154) and Hover (BAL153): Please contact Purezone support directly here.
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