General Terms and Conditions

1. Conclusion of Contract and Offers

1.1 Scope of Application
All orders placed through the online shop are based on these General Terms and Conditions (GTC). Any deviating agreements must be made in writing to be valid. By submitting an order, the customer fully accepts these GTC. By ordering goods subject to an age restriction (e.g. chemicals), the customer confirms that they are at least 18 years old.

1.2 Conclusion of Contract and Obligation to Check
The contract is concluded upon receipt of our automated order confirmation by email. The customer is obliged to immediately check the confirmation for accuracy (quantity, price, product type) and to report any discrepancies without delay. In the event of an intended reversal of the transaction, the goods must not be opened or put into operation; any resulting loss in value will be charged to the customer.

1.3 Product Information and Reservation
Our offers are non-binding and subject to change. Product images are for illustration purposes only and may differ from the delivered item. Information regarding technical data and functions is based on manufacturer information, for the accuracy of which Wellness Company AG assumes no liability.

2. Warranty and Liability

2.1 Notification of Defects and Warranty
The buyer must inspect the goods immediately upon receipt. Defects must be reported in writing within 5 working days; otherwise, the goods shall be deemed approved. Customary or minor deviations (e.g. colour) do not constitute a defect.

2.2 Remedy of Defects
In the event of justified defects, the seller may, at its discretion, carry out repairs, provide a replacement delivery or grant a price reduction. Any further claims are excluded.
Within the scope of the warranty, the allegedly defective items must, where logistically possible, be returned to the seller for inspection; any postage costs for the return shipment shall be borne in full by the buyer.
Any travel and return travel costs plus VAT as well as working time for the replacement or repair of components shall be borne by the buyer, unless a demonstrable manufacturing defect exists.

2.3 Warranty Period
The warranty period for private customers is 24 months (unless otherwise stated on the invoice) from the invoice date. It expires in the event of technical interventions by third parties.

2.4 Limited Warranty for Wear and Consumable Parts
In deviation from the regular warranty period of 24 months, the warranty period for wear and consumable parts is 6 months from the invoice date.
Wear and consumable parts are components that are subject to natural wear or ageing during normal operation. These include, in particular, but are not limited to:

pH, redox, chlorine or conductivity probes,
seals, O-rings, light sources, UV lamps, ozonators, neck pillows

Any warranty is expressly excluded for defects and damage resulting from natural wear, ageing, inadequate maintenance, incorrect calibration, drying out of probes (e.g. storage without KCl storage solution), improper handling (e.g. frost or winter damage) or chemical overdosing.
For used products (second-hand items), the warranty period for technical components is reduced to a maximum of 12 months (or according to a separate agreement in the purchase contract).

2.5 Exclusions of Liability and Installation Requirements
The installation and assembly of electronic components may only be carried out by qualified specialist personnel. Liability for damage resulting from improper installation or assembly by the customer or unqualified third parties is excluded.
For operation in saltwater pools or saltwater hot tubs, only products and components that are explicitly labelled as «suitable for saltwater» in our online shop are approved. The use of standard components, regular pumps or other spare parts without this explicit designation is at the customer's own risk. In addition, for products designated as suitable for saltwater, the manufacturer's specified limits for the maximum salt concentration must be strictly observed. The seller assumes no warranty or liability whatsoever for damage caused by the operation of unsuitable components or by an impermissibly high salt concentration in saltwater (in particular corrosion and rust damage).
Liability for consequential damages (such as water damage, operational interruptions or financial losses), as well as for any other indirect damages, is excluded in full in all cases.

3. Prices and Currency

3.1 Prices and Value Added Tax
All prices in the online shop are stated in Swiss francs (CHF) including statutory value added tax (VAT). Shipping and packaging costs are shown separately during the ordering process and are borne by the buyer.

3.2 Non-binding Prices and Price Changes
The information on goods and prices provided during the ordering process is non-binding. Wellness Company AG reserves the right to change prices. If a price increase occurs between the order and delivery, the customer will be informed and has the right to withdraw from the contract free of charge within 5 working days. Any payments already made will be refunded.

4. Payment Terms and Default

4.1 Due Date and Dunning Procedure
Only the payment methods offered during the ordering process are accepted. Our invoices are due for payment strictly net within 20 days from the invoice date. After this period has expired, the customer is automatically in default without further notice (fixed-date transaction pursuant to Art. 102 para. 2 CO).
1st reminder: Payment reminder by email (free of charge).
2nd reminder: Reminder fee of CHF 10.00.
3rd reminder: Final reminder before debt collection proceedings are initiated.
All costs arising from default or debt collection proceedings (including default interest of 5% p.a. and collection fees) shall be borne in full by the customer.

4.2 Advance Payment for Delivery.
New customers with a purchase value of more than CHF 500.- will only be supplied against advance payment or card payment.

5. Retention of Title

5.1 Securing the Claim
The delivered goods remain the property of Wellness Company AG until all claims arising from the business relationship (including ancillary costs and interest) have been paid in full. The seller is entitled, at the customer's expense, to register a corresponding entry in the Retention of Title Register at the customer's respective place of residence (Art. 715 ZGB).

6. Delivery, Shipping and Impossibility of Delivery

6.1 Delivery Area and Delivery Times
Delivery is made within Switzerland and Liechtenstein. Stated delivery times are estimates.

6.2 Delivery Date and Delay
Upon confirmation of the order, the customer receives a provisional delivery date. If the seller is in default of delivery, the buyer (except in the case of special orders and «Ordered for you» items) has the right to withdraw from the purchase contract from the 30th calendar day after the originally stated delivery date. In this case, advance payments will be refunded. Any further claims against the seller do not exist.

6.3 Shipping and Transfer of Risk
Delivery dates are estimates and non-binding. Delivery is made ex warehouse Rotkreuz; shipping and packaging costs are borne by the buyer. Risk passes to the buyer upon handover to the carrier (Art. 185 CO).

6.4 Special Shipping Methods (Bulky Goods, Freight Forwarding, ADR)
For items that, due to their size, weight or nature, must be shipped as bulky goods, general cargo via freight forwarding or ADR hazardous goods, higher shipping costs apply. These are shown separately during the ordering process.
For these shipping methods, the delivery time may differ from the standard estimated delivery times.

6.5 Partial Delivery Option
If not all selected items are in stock, the customer has the option of having already available items shipped as a partial delivery for an additional charge.

6.6 Optional Transport Insurance
The customer has the option of taking out voluntary transport insurance for an additional charge during the ordering process (checkout).

Coverage: This insurance covers damage to and loss of the goods during transport (from the Rotkreuz warehouse to the delivery address) up to the full value of the goods.
Requirement: If such insurance exists, the customer must expressly reserve the right to claim for any visible transport damage directly upon acceptance from the carrier and report it to Wellness Company AG in writing (with photos) within 24 hours.
Exclusion: Without taking out this insurance, risk passes to the buyer upon handover to the carrier in accordance with Section 6.3. In this case, Wellness Company AG is not liable for damage to or loss of the goods during shipping.

6.7 Default of Acceptance upon Delivery

If the customer unjustifiably refuses to accept the delivered goods or is not present for an agreed freight forwarding delivery, the customer shall be deemed to be in default of acceptance without further notice. The seller is entitled to charge the customer in full for any additional costs incurred as a result (e.g. for redelivery, return shipment or reasonable storage fees).

6.8 Failure to Collect Goods Ordered for Collection

If the customer selects the «Collection at Rotkreuz Showroom» option, the goods must be collected from our warehouse in Rotkreuz within 14 calendar days of receiving the collection invitation (by email). If the customer fails to collect the goods within this period, they shall be deemed to be in default. The seller reserves the right, after expiry of a written grace period of 7 days, to withdraw from the contract and charge a handling fee of 20% of the order value (but at least CHF 50.00) for administrative expenses and blocked storage capacity.

6.9 Impossibility of Delivery

If the delivery of one or more items proves to be wholly or partially impossible after conclusion of the contract (e.g. due to unavailability from the manufacturer, production stoppage or force majeure), the seller is entitled to unilaterally cancel the order (or the affected item). The customer will be informed immediately. Payments already made for the cancelled items will be refunded to the customer in full. Any further claims by the customer due to delayed or impossible delivery are excluded.

7. Cancellations and Right of Return

7.1 Cancellation or Amendment by the Customer Prior to Delivery
The customer may cancel or amend orders for standard stock items free of charge before the goods are shipped, provided that the order has not yet been processed for shipping in our warehouse. Subsequent requests for changes or cancellations must be made by telephone or in writing (by email) and require explicit confirmation by the seller.

7.2 No Cancellation or Right of Return for Special Orders and Cut-to-Length Products
Products that we do not keep in stock at the Rotkreuz warehouse and that are marked «Ordered for you» on the product page are ordered directly from the supplier or manufacturer for you. Withdrawal from the purchase contract, cancellation or subsequent return of these items is excluded after the order has been submitted – even if the goods have not yet arrived at our premises or have not yet been shipped to you. The same applies to goods manufactured according to customer specifications or specially cut to size (e.g. hoses, volume fleece and other goods sold by the metre). Should the customer nevertheless insist on cancellation, we reserve the right to demand performance of the contract or to charge the resulting processing and supplier costs (at least 20% of the order value, but at least CHF 50.00). .

7.3 Voluntary Return Period

We grant a voluntary right of return of 14 days from receipt of the goods.

7.4 Conditions for Returns

The return must be announced and justified via the return form as a mandatory requirement. In addition, the goods must be returned undamaged, unused, complete and in their original packaging.

7.5 The following are excluded from the right of return:

Chemicals, fragrances and care products.
Electronic components (e.g. pumps, heaters, control systems, probes, etc.).
Cut-to-length goods and goods sold by the metre (e.g. hoses, insulation materials, volume fleece, etc.).
Goods manufactured according to customer specifications or clearly tailored to individual requirements.
Goods explicitly labelled and sold as second choice or display items.

7.6 Compensation for Loss of Value

If the customer is unable to return the goods received or can only return them in a deteriorated condition, they are obliged to compensate for the loss in value.

7.7 Return Shipping Costs

The customer bears the costs and risk of returning parcel-shippable goods to our premises in Rotkreuz. Unpaid shipments will not be accepted.

If the goods delivered do not correspond to the goods ordered, the return shipment is free of charge for the customer.

8. Refunds

8.1 Inspection
After receipt and successful inspection of the returned goods, the refund will be made within 14 days.

8.2 Choice of Refund Method:
The method of refund is at the sole discretion of the seller. The refund will be made either:

as a credit to the payment method used by the customer for the order or
in the form of a merchandise voucher.

No entitlement to a cash payout exists.

8.3 Return Shipment in the Event of Warranty / Incorrect Delivery
In the event of justified defect claims (warranty) or incorrect deliveries by the seller, the refund will be made via the original payment method, provided that a replacement delivery is not possible.

9. Data Protection

9.1 Data Processing and Swiss Data Protection Act
Wellness Company AG processes personal data in accordance with the provisions of the Swiss Data Protection Act (FADP). Data from the ordering process is used exclusively to process the contractual relationship and fulfil legal obligations. Data is only disclosed to third parties where necessary for contract fulfilment (e.g. logistics partners, payment service providers).

9.2 Marketing
When subscribing to the newsletter, we use your email address for our own advertising purposes until you unsubscribe. Detailed information can be found in our separate privacy policy on the website..

10. Place of Jurisdiction and Applicable Law

10.1 Choice of Law
All legal relationships between the customer and Wellness Company AG are governed exclusively by Swiss law. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) are expressly excluded.

10.2 Place of Jurisdiction
The exclusive place of jurisdiction for all disputes is the registered office of Wellness Company AG (Zug / Rotkreuz). However, the seller reserves the right to bring proceedings against the customer at their place of residence or before any other competent court.

11. Severability Clause

If individual provisions of these GTC are or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that comes as close as possible to the economic purpose of the invalid provision.

As of: July 2026