General Terms and Conditions

1. Conclusion of Contract and Offers

1.1 Scope of Application 
All orders placed through the online store are subject to these General Terms and Conditions (GTC). Any deviating agreements must be in writing to be valid. By submitting an order, the customer fully accepts these GTC. 

1.2 Conclusion of Contract and Obligation to Review
The contract is concluded upon receipt of our automated order confirmation via email. The customer is obligated to immediately verify the accuracy of the confirmation (quantity, price, product type) and to report any discrepancies immediately. In the event of an intended cancellation, the goods must not be opened or put into operation; any resulting loss in value will be charged to the customer. 

1.3 Product Information and Reservation
Our offers are non-binding and subject to change. Product images are for illustrative purposes only and may differ from the delivered item. Information regarding technical specifications and functions is based on manufacturer information, for the accuracy of which Wellness Company AG assumes no liability.                                

2. Warranty and Liability

2.1 Notification of Defects and Warranty 
The buyer must inspect the goods immediately upon receipt. Defects must be reported in writing within 5 business days; otherwise, the goods are deemed to have been accepted. Deviations that are customary in the trade or minor (e.g., color) do not constitute a defect.  

2.2 Remedy of Defects 
In the event of justified defects, the seller may, at its discretion, repair the goods, provide a replacement, or offer a price reduction. Further claims are excluded.
Under the warranty, provided it is logistically feasible, the allegedly defective items must be returned to the seller for inspection; the buyer shall bear the full cost of return shipping. 
Any travel costs (to and from the location) plus VAT, as well as labor costs for the replacement or repair of components, shall be borne by the buyer. 

2.3 Warranty Period 
The warranty period for private customers is 24 months (unless otherwise noted on the invoice) from the invoice date. It expires in the event of technical interventions by third parties. 

2.4 Disclaimers and Installation Guidelines 
The installation and assembly of electronic components must be performed exclusively by qualified technical personnel. We disclaim liability for damages resulting from improper installation or assembly by the customer or unqualified third parties.  
Liability for consequential damages (e.g., water damage, business interruptions, or financial losses) caused by a product defect, as well as for any other indirect damages, is excluded. 

3. Prices

3.1 Our information on goods and prices, in the context of the ordering process, are not binding. In the event of a price change, you are entitled to withdraw from the purchase contract.

4. Payment

4.1 We can only accept the methods of payment offered in the order. Our invoices are due and payable within 20 days from the invoice date. If payment is not made within the agreed payment period, the debtor shall be in default with a 1st reminder. The Wellness Company AG reserves the right to charge an additional reminder fee of CHF 10.00 per reminder from the 2nd reminder onwards. After the 3rd and final reminder, the debtor will be pursued and further fees will be incurred, which must be borne by the debtor.

4.2 We reserve the right to supply new customers and customers who were in default of payment only against prepayment. New customers with a purchase value of more than CHF 500.- will only be supplied against advance payment or card payment.

5. Ownership

5.1 The goods remain the property of the seller until full payment of all claims, including costs and interest arising from the business relationship.

6. Delivery

6.1 Our delivery dates are non-binding and will be met by us as far as possible. Exceeding the delivery date for any reason whatsoever shall not entitle the Buyer to withdraw from the contract or to claim damages from us. Delivery is ex warehouse Rotkreuz plus freight and packaging at the expense of the recipient. The goods travel at the risk of the recipient. Shipments can be insured on request for an additional charge. Transport damages must be reported by the recipient to the post office, courier or forwarding agent immediately upon receipt.

We expressly reserve the right to minor deviations of the articles in shape, color, size or design.
Complaints must be made in writing to the seller within 3 working days. (The date of the postmark is decisive.) After this period, complaints can no longer be processed. Return shipments are at the expense of the buyer. Only goods that are in their original packaging can be returned. If the packaging is missing, the goods will be charged to the buyer normally.

Basically there is no legal right of return in Switzerland, but we grant you a voluntary right of return.
It may happen that a product ordered does not meet the buyer's expectations. You can return items within a period of 14 days. If the invoice has not been paid yet, the invoice amount can be adjusted in consultation with the seller. A voucher will be issued for paid items.

The goods must still be unopened, unused and in their original packaging. Excluded from returns are all pool / whirlpool care products, chemicals and fragrances as well as all electronic devices (including pumps, probes, controls, etc.). Customized products or products that are not in stock and must first be ordered by us can unfortunately not be returned.

Also Customized products or products that are not in stock and must first be ordered by us can unfortunately not be taken back.

Any shipping costs for returns such as repairs, warranty cases, sample goods etc. shall be borne by the purchaser and must be sent to Wellness Company AG, Birkenstrasse 49, 6343 Rotkreuz. Acceptance will generally be refused for deliveries subject to a charge. 

6.2 The Customer must be present at the time of delivery/installation of whirlpools, swim spas, infrared cabins, saunas, steam showers, pop-up pools, etc., as the product introduction is carried out after commissioning. If the customer is prevented for any reason and the product introduction is carried out at another time, we take the liberty to charge the costs for travel and effort.

7. Right of withdrawal

7.1 You may revoke your online contract declaration within 48 hours without stating reasons in writing (e.g., letter, fax, email) or by returning the goods. The period begins at the earliest upon receipt of this instruction. To comply with the revocation period, it is sufficient to send the revocation or the goods in good time. The right of withdrawal does not apply to goods that have been manufactured according to customer specifications or clearly tailored to the customer's personal needs, which are not suitable for return due to their nature. The right of withdrawal does not apply to goods that have been manufactured according to customer specifications or clearly tailored to the customer's personal needs, that are not suitable for return due to their nature, to the delivery of control systems or other technical devices if these have been unpacked or unsealed by the customer, or to the delivery of chemicals, fragrances, and care products.

The revocation must be sent to:

Wellness Company AG
Birkenstrasse 49
6343 Rotkreuz

7.2 Contracts concluded in the showroom cannot be revoked and are binding. 

8. Consequences of revocation

8.1  In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived shall be surrendered. If you are unable to return the performance received in whole or in part or only in a deteriorated condition, you must compensate us for the loss in value. This does not apply to the surrender of goods if the deterioration is exclusively due to their inspection - as it would have been possible for you in a store, for example. In addition, you can avoid the obligation to pay compensation by not using the goods as an owner and refrain from doing anything that could reduce their value. Goods that can be sent by parcel post are to be returned at your expense and risk. You have to bear the cost of return if the delivered goods correspond to the ordered otherwise the return is free of charge for you. Obligations to refund payments must be fulfilled within 30 days after sending your notice of cancellation.  

9. Privacy policy

9.1 As the body responsible under data protection regulations, we assure you that the collection, storage, modification, transmission, blocking, deletion and use of your personal data in our company to protect your personal data is always in accordance with the applicable data protection provisions and other legal regulations.

The data provided by you in the course of the ordering process, which you transmit to us by sending your order together with the other data of the order, will be used by us exclusively for business purposes.

If you register for our newsletter, your e-mail address will be used with your consent for our own advertising purposes until you unsubscribe from the newsletter. 

10. Jurisdiction and applicable law

10.1 The place of jurisdiction shall be Switzerland. The district court of our registered office shall have jurisdiction for all disputes with Wellness Company AG. The contract shall be governed by Swiss law to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) of October 2007. We shall also be entitled to bring an action at your general place of jurisdiction.

11. Severability clause

11.1 If individual provisions of this contract are not legally effective in whole or in part or lose their legal effectiveness at a later date, the validity of the rest of the contract shall not be affected.
 

Status 02.06.2026